Frequently Asked Questions (FAQ)
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and selected shipping method.
How do I track my order?
Once your order ships, you will receive a tracking number via email so you can follow your delivery.
Do you offer international shipping?
We are currently working on expanding our shipping options. Please check back soon for updates or contact us at info@crescii.com.
I entered the wrong shipping address — what should I do?
Please email us at info@crescii.com as soon as possible. If your order hasn’t shipped yet, we’ll do our best to update it.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unused items in their original condition and packaging.
How do I start a return?
Email us at info@crescii.com with your order number and reason for return, and we will guide you through the process.
Do you offer exchanges?
If you need a different item or color, contact us and we’ll do our best to help based on availability.
Products
How do I know the quality of your products?
Every product offered by Crescii is carefully selected for comfort, practicality, and everyday wear. We focus on providing quality essentials at accessible prices.
Will sold-out items come back?
Some popular items may be restocked. Follow us on social media or sign up for updates to stay informed.
Are product colors exactly like the photos?
We aim to display products as accurately as possible, but slight color differences may occur due to lighting and screen settings.
Customer Support
How can I contact Crescii?
You can reach us anytime at info@crescii.com. We typically respond within 24–48 business hours.
What if I have an issue with my order?
Please email us right away. Our team is here to help and will work to resolve any issues quickly.
General
What is Crescii?
Crescii is a modest lifestyle brand offering everyday essentials designed for comfort, quality, and ease — with a strong focus on customer experience.